Phoenix Ireland













Contact us

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Contact Us


Contact our Customer Services

We're here to help you. If you have any queries, please contact us using details below or alternately please use our enquiry form - click here for details >>..


Phoenix Ireland,
16, Joyce Way,
Park West Business Park,
Dublin 12

Customer Contact Desk
Telephone :    01 639 9859
Fax :     01 638 2901

Lines open 0900hrs - 1700hrs (Monday to Friday)

Christmas opening times
  Phoenix Ireland  
Tuesday 24th December 2019 09.00 - 12.00  
Wednesday 25th December 2019 Closed  
Thursday 26th December 2019 Closed  
Friday 27th December 2019 10.00 - 16.00  
Monday 30th December 2019 10.00 - 16.00  
Tuesday 31st December 2019 10.00 - 16.00  
Wednesday 1st January 2020 Closed  
Thursday 2nd January 2020 09.00 - 17.00  

Please note, where applicable your query will be forwarded to the relevant department and actioned within the following timescales;  

Life and Pension Policy Servicing: 5 days
Life Valuations: 5 days
With-Profits Pension Valuations: 5 days

Life and Pension Claims: 10 days
Unit-Linked Pension Valuations: 10 days

Please note, In order to process an encashment or change of address we do require the original signed requests completed by all policy owners.  In some cases, additional information may be required and you will be notified as soon as possible.

Should you require any further information, please do not hesitate to contact us.


Phoenix Life Limited, trading as Phoenix Ireland, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules.