Phoenix Ireland













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Contact our Customer Services

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Phoenix Ireland,
16, Joyce Way,
Park West Business Park,
Dublin 12

Customer Contact Desk
Telephone :    01 639 9859
Fax :     01 638 2901

Lines open 0900hrs - 1700hrs (Monday to Friday), excluding public holidays

Please note, where applicable your query will be forwarded to the relevant department and actioned within the following timescales;  

Life and Pension Policy Servicing: 5 days
Life Valuations: 5 days
With-Profits Pension Valuations: 5 days

Life Claims: 5 days
Pension Claims: 10 days
Unit-Linked Pension Valuations: 10 Days

Please note, In order to process an encashment or change of address we do require the original signed requests completed by all policy owners.  In some cases, additional information may be required and you will be notified as soon as possible.

Should you require any further information, please do not hesitate to contact us.


Phoenix Life Limited, trading as Phoenix Ireland, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules. Phoenix Life Limited is incorporated in England (Company No. 1016269) and its registered office is 1 Wythall Green Way, Wythall, Birmingham B47 6WG United Kingdom. An up-to-date list of its directors, containing the particulars required by paragraphs (a), (b) and (c) of Section 196(1) of the Companies Act 1963, is available upon request from the company’s registered office.